FAQ
Our frequently asked questions (FAQ) section provides answers to common queries about how BridgePay works, security measures, fees, currency support, and customer support.
We are committed to helping our customers navigate the international payment process with ease and transparency, and our FAQ is a helpful resource for any questions you may have.
Some of the platforms we have helped our customers pay for
BridgePay is a platform designed to help Nigerians who face challenges with Naira cards when making international payments in dollars, pounds, and euros. It offers a service by using our globally acceptable dollar card to pay for the items you have added to your cart, and you pay us back in Naira.
- Add the items you want to buy to your cart on either Namecheap, Google, Spotify, AliExpress, Amazon and many more online shopping.
- Or share with us the check-out link.
- Fill out the request form and tell us how much you want to pay.
We will log in to your account and make the payment for you using our secure Dollar Card after you make the equivalent Naira deposit to our account.
To make things even easier, we’ve included a free calculator on our website that allows you to know the Naira equivalent you’ll need to pay us. Click here to access our free calculator: bridgepay.com.ng/fee.
We charge a small service fee for helping you make an instant payment with a high success rate. What this mean is that you are guaranteed your payment will go through and if it doesn’t go through, you get your Naira equivalent without a single kobo reduction.
This fee also covers the cost of providing a fast, instant, and convenient payment service that eliminates the need for you to go through the process of getting a dollar card, creating accounts, finding opening account money, or obtaining signatories to open an account.
We source our dollar from the parallel market from the cheapest seller, and we present it to our buyers. We don’t have access to bank rates or CBN rates.
However, at BridgePay, we aim to encourage Nigerian talents to export their services globally. Our platform enables us to get their foreign currency for their local currency, and we use that foreign currency to make international payments on behalf of our customers.
We continuously strive to source the best exchange rate from all possible sources to provide you with the most affordable service.
BridgePay is currently available for Nigerians who face challenges with Naira cards when making international payments in dollars.
However, the service is also available to Nigerians living outside Nigeria.
Yes, your information is safe. We take the security of our customers’ information very seriously. We only collect the basic details that are needed at that moment to process your payment request, such as name, amount needed to be paid and email address.
We don’t collect any card details, PIN, home address, BVN, bank details, etc. ❌
BridgePay does not add goods or select items to the cart to buy.
Customers add the goods they wish to purchase themselves, and when they are ready to checkout, we only pay for the items. We are here to assist with payments and make the process as seamless as possible.
If there any other custom request or concerns, you can always chat us up or message us at bridgepay.com.ng/contact
At the moment, our platform doesn’t support automatic recurring payments. However, it doesn’t mean we don’t help make such payments. This is how we handle it at the moment: when you receive a notification or email to pay for your next billing, you can make another dollar payment request with us, and we’ll take care of it.
We understand that recurring bills can be inconvenient to keep requesting, and we’re currently working on upgrading our platform to handle these types of payments in the future.
We’re always looking for ways to improve our service and make it more convenient for our customers. If you have any other questions or concerns, please don’t hesitate to reach out to us. We’re here to help!
Currently, BridgePay does not support receiving money for someone from abroad. Our platform is designed to provide a convenient and reliable way to instantly make online payments in foreign currencies, with a 99.999% success rate.
- Gambling
- To get free trial of a subscription service
- Lotteries
- BridgePay cannot be used for transactions that violate our terms of service or any applicable laws or regulations
- Cryptocurrency
- BridgePay cannot be used for transactions that violate sanctions or other international regulations
- BridgePay cannot be used for money laundering or any other form of financial fraud
- BridgePay cannot be used for transactions involving prohibited goods or services, such as drugs, weapons, or pornography
- Any other form of inappropriate or fraudulent activity
If you have any issues or disputes with a payment made through BridgePay, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you are satisfied with the outcome.
Your satisfaction is our top priority. Infact, I, ALABI Abdulhafeez the co-founder care more about the satisfaction of my customers than anything else, because when my customers are happy, this is what makes them come back and recommend me or us.